Policies & FAQ
Everything about delivery, payment, sizes and your data. Can’t find an answer? Contact us.
FAQ
Which size should I take?
Every MØSH tee is oversized and boxy with a dropped shoulder. Take your usual size for the intended loose fit, or one size down for a closer fit. See the size guide for measurements.
How long does delivery take?
3 to 5 working days after your order is confirmed, anywhere in Pakistan. Remote areas can take a little longer.
How much is delivery?
Free in Karachi. per order anywhere else in Pakistan.
Do you ship outside Pakistan?
Not yet. If you are abroad, message us on WhatsApp and we will let you know when international shipping opens.
How can I pay?
Cash on delivery, or online transfer by NayaPay before dispatch. For online transfer, send the payment screenshot on WhatsApp with your order number.
How do I track my order?
Once your order is dispatched, we send the courier tracking number to your WhatsApp.
Can I exchange for a different size?
No. Once your order has been delivered, the size cannot be changed. Please check the size guide before ordering, or message us on WhatsApp if you are unsure.
How should I wash my tee?
To preserve the high-density 230 GSM heavy cotton weave and screen print detailing:
- Wash inside out in cold water.
- Use a mild detergent (avoid bleach or harsh chemicals).
- Line dry in shade (do not tumble dry, to prevent shrinkage).
- Iron inside out on low heat; never iron directly over the print.
Will there be more pieces?
Yes. Drops are released in small numbers and announced on Instagram first.
Shipping
We deliver across Pakistan through our courier partners. Delivery is free in Karachi and per order anywhere else in Pakistan.
Orders arrive in 3 to 5 working days after they are confirmed. Orders placed on Sundays or public holidays are confirmed the next working day.
Before dispatch we confirm every order on WhatsApp or by phone. If we can’t reach you within 48 hours, the order may be cancelled.
Please check your parcel when it arrives. If it is damaged, take a photo before opening it and message us the same day.
Sizes & returns
Sizes cannot be exchanged once your order has been delivered. Please check the size guide before ordering, or message us on WhatsApp before you order if you are unsure.
Faulty or wrong items, such as a print or stitching fault or a different size from the one ordered, are replaced free of charge. Tell us within 48 hours of delivery with photos.
Because every piece is made in small numbers, we do not offer refunds for change of mind.
Payment
Cash on delivery: pay the rider in cash when the parcel arrives.
Online transfer (NayaPay): send the order total to the NayaPay account shown at checkout, or scan its QR code with any banking app, and send the payment screenshot on WhatsApp with your order number. Your order is dispatched once the payment is confirmed.
All prices are in Pakistani Rupees.
Privacy
When you place an order or send a message, we collect your name, phone number, email and delivery address. We use them only to deliver your order, contact you about it and answer your questions.
Your details are shared only with the courier delivering your parcel. We never sell or rent your information. We use basic visitor analytics to understand how the site is used; it does not identify you personally.
To see, correct or delete the information we hold about you, email .
Last updated: September 2026